Privacy Policy

Carved Beauty and wellness centre 

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Introduction

Welcome to Carved Beauty and wellness centre.

We respect your privacy and are committed to handling your personal information responsibly. This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our salon, book an appointment, receive our services, contact us or interact with our website and social media platforms.

Our services include hair styling, colouring, chemical treatments, deep conditioning, hair repair treatments and other hair services.

This policy also explains our photography and video recording practices, including how photographs and videos of clients may be used to promote our salon.

By using our website or services, you acknowledge that you have had the opportunity to read this policy. Where consent is required for particular uses of your information or imagery, we will seek that consent separately.

 Information We Collect

We may collect and process the following information where relevant to our services and business operations.

Personal and contact information

This may include your name, telephone number, email address, appointment details and communications with our salon.

Hair consultation and treatment information

To provide appropriate services, we may record information about your hair type, condition, previous chemical treatments, colouring history, products used, treatment preferences and aftercare recommendations.

Health-related information

Where relevant to the safety and suitability of a treatment, we may ask about allergies, sensitivities, scalp conditions or other health-related information. We handle this information with appropriate care and process it only where the applicable legal requirements are met.

Payment and booking information

We may process appointment bookings, deposits, payments, refunds and transaction records. Payments may be handled by third-party payment providers.

Photographs and videos

We may create photographs and videos of hairstyles, hair transformations, treatments, salon activities, staff and other salon-related content. Depending on the circumstances, these recordings may include your face, hair, voice or other identifying features.

Website and communication information

If you contact us through our website, email, telephone, booking platform or social media, we may retain relevant communications and technical information needed to respond to you and operate our services.

How We Use Your Information

We may use your personal information to:

• Manage bookings, appointments and payments.

• Provide hair styling, colouring, chemical services and treatments.

• Conduct consultations and assess the suitability of requested services.

• Maintain appropriate treatment histories and records.

• Provide aftercare advice and respond to questions.

• Manage complaints, enquiries and customer feedback.

• Maintain business and financial records.

• Protect our clients, staff, premises and business.

• Meet legal and regulatory obligations.

• Create and publish salon-related content where appropriate permission or another valid legal basis exists.

• Improve our services, website and customer experience.

We only use personal information where we have an appropriate legal basis to do so.

 Photography, Video Recording and Use of Client Imagery

Our content creation practices

We regularly create content within our salon to showcase our work, hair transformations, techniques, treatments, products and salon environment.

This content may include before-and-after photographs, videos of hair services, finished hairstyles, educational demonstrations, behind-the-scenes footage, social media reels and other promotional material.

We may use cameras, mobile phones or other recording equipment to create this content.

How we may use your imagery

Where you have given the appropriate permission, we may use photographs and videos featuring you or your hair for salon-related promotional and business purposes, including:

• Our official social media accounts, including posts, reels and stories.

• Our website and online portfolio.

• Before-and-after galleries and hair transformation showcases.

• Promotional campaigns and paid advertising.

• Printed marketing materials and in-salon displays.

• Educational hair content and stylist portfolios.

• Other salon-related promotional materials consistent with the permission you have given.

We may crop, edit, colour-correct, caption or format approved content for publication, provided that the use remains within the scope of the permission granted and is not misleading or otherwise unlawful.

We will not knowingly use your imagery in a defamatory, offensive or materially misleading context.

Your choice and privacy

We understand that not everyone wishes to appear in photographs or videos.

Permission for promotional photography and video is voluntary. We will not treat booking an appointment, receiving a treatment, entering our premises or reading this Privacy Policy as automatic consent to use your identifiable image for marketing.

Where consent is required, we will seek it separately. You may decline promotional photography or video without being penalised or disadvantaged in receiving ordinary salon services.

If you do not wish to be recorded, please let a member of our team know before filming begins. We will take reasonable steps to avoid including you in promotional content.

Social media and public content

If you agree to the use of your imagery in public promotional content, you understand that other people may view, share, screenshot, download or redistribute that content.

We will take reasonable steps to manage content published through accounts under our control. However, we cannot guarantee that third parties will not copy or retain material after it has been published.

Social media platforms may also process published content in accordance with their own terms and privacy policies.

We will not knowingly include your private contact details, consultation records or unrelated health information in promotional content.

Withdrawing permission

You may withdraw your consent to future promotional use of your imagery at any time by contacting us at carvedbeautysalon@gmail.com.

After receiving your request, we will take reasonable steps to stop future use and remove the affected content from channels under our control where appropriate.

Please note that we may not be able to retrieve material already shared, downloaded, reposted, independently retained by third parties or distributed in printed materials.

Withdrawing your consent does not automatically require us to delete other records that we are legally entitled or required to retain.

 Our Legal Basis for Using Your Information

Depending on the purpose, we may process your information on one or more of the following legal bases:

• Contract: to manage your booking and provide the services you request.

• Legal obligation: to meet applicable legal and regulatory requirements.

• Legitimate interests: to operate, protect and improve our salon, maintain appropriate business records and manage disputes, where our interests do not override your rights.

• Consent: where you have given permission for optional activities, such as promotional use of your identifiable photographs or videos, where consent is the appropriate legal basis.

Where we process health-related information, we will also meet any additional legal requirements that apply to that category of information.

We do not assume that permission to receive a service automatically authorises optional marketing uses of your personal information.

Sharing Your Information

We may share relevant information with trusted service providers where necessary to operate our business. These may include:

• Booking and appointment-management providers.

• Payment processors and accounting providers.

• Secure email, data storage and business software providers.

• Professional advisers, insurers and legal representatives.

• Regulators, law enforcement or public authorities where legally required or permitted.

We take reasonable steps to ensure that service providers handle personal information appropriately.

We do not sell our clients' personal information to third parties for their own independent marketing purposes.

Data Storage and Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

Access to client records and consultation information is restricted to authorised personnel where appropriate.

We retain information only for as long as reasonably necessary for the purposes for which it was collected, including providing services, maintaining appropriate records, meeting legal obligations and dealing with potential disputes.

The retention period depends on the type of information and the reason it is held.

When information is no longer required, we take reasonable steps to delete it securely or anonymise it where appropriate.

Some of our service providers may store or process information outside the United Kingdom. Where this occurs, we will take the steps required by applicable data protection law.

 

 Marketing Communications

We may contact you about your appointments, bookings or services where necessary.

Where we send promotional emails, text messages or other direct marketing communications, we will comply with applicable marketing and privacy laws.

You can opt out of marketing communications at any time using the unsubscribe instructions provided or by contacting us directly.

Agreeing to appear in photographs or videos does not automatically mean that you have agreed to receive promotional emails or text messages.

 Your Privacy Rights

Depending on the circumstances and applicable law, you may have the right to:

• Request access to your personal information.

• Ask us to correct inaccurate information.

• Request deletion of certain information.

• Ask us to restrict certain processing.

• Object to processing based on legitimate interests.

• Request a copy of certain information in a portable format.

• Withdraw consent where processing is based on consent.

• Complain to the relevant data protection authority.

To exercise your rights or ask a question about how we handle your information, contact us using the details below.

Some rights are subject to legal conditions and exemptions. For example, we may need to retain certain records to comply with legal obligations or establish or defend legal claims.

 Children's Privacy

Where our services are provided to children or young people, we take appropriate steps to protect their privacy.

Where required, we will obtain permission from a parent, guardian or other legally authorised representative before collecting or using a child's information for particular purposes, including promotional photography and video.

We consider the child's age, understanding and applicable legal requirements when determining the appropriate consent arrangements.

 

Cookies and Website Technology

Our website may use cookies or similar technologies to support website functionality, understand website usage or provide relevant services.

Where required, we will request consent before using non-essential cookies or similar technologies.

You may be able to manage your preferences through our website's cookie settings or your browser settings.

If our website uses third-party booking, analytics or social media tools, those providers may process technical information in accordance with their own privacy notices.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, business practices, technology or applicable law.

The latest version will be published on our website with its updated review date.

Where a change requires further notice or consent, we will take the appropriate steps.

Contact Us

If you have questions about this Privacy Policy, wish to exercise your privacy rights or want to withdraw permission for the future use of your imagery, please contact us.

Salon name: Carved beauty and wellness centre
Business address: 38 peckham rye se 15 4jr
Email: carvedbeautysalon@gmail.com
Telephone: 02080019458

If you are based in the United Kingdom and remain dissatisfied with how we have handled your personal information, you may also contact the Information Commissioner's Office (ICO) through its official website: https://ico.org.uk/make-a-complaint/.

Thank you for choosing carved beauty and wellness centre. We appreciate your trust and are committed to treating your personal information with care and respect.