REFUND POLICY

​carved beauty and wellness centre

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At carved beauty salon, we are committed to providing high-quality beauty services and a professional client experience. Please read our Refund Policy carefully before making a booking.

 

Deposits

​All appointments require a deposit to secure the booking.

Deposits are generally non-refundable if a client changes their mind, fails to attend their appointment, or cancels outside the circumstances covered by this policy, subject to applicable consumer law.

Deposits will be deducted from the total cost of the treatment, with the remaining balance payable at the appointment.

Health-Related Cancellations

We understand that unexpected health issues can arise.

If you are unable to attend your appointment due to a genuine health-related reason, you may request a refund of your deposit. Please notify us as soon as reasonably possible.

We may request reasonable supporting information where appropriate and lawful. Each request will be considered fairly and in accordance with applicable consumer rights.

 Client Cancellations

If you need to cancel or reschedule your appointment, please contact us as soon as possible.

Deposits may be retained where a cancellation results in lost appointment time or other reasonable costs, subject to the circumstances and applicable law.

If you cancel within a period where you have a statutory right to a refund, that right will not be affected by this policy.

Late Arrivals & Missed Appointments

Clients arriving more than 20 minutes late may have their appointment cancelled if there is insufficient time to complete the treatment safely and to the required standard.

Clients who fail to attend without notice may lose their deposit. Any additional cancellation charge must be fair, proportionate and permitted by law.

 Refunds for Completed Treatments

Due to the nature of beauty services, refunds are not automatically provided simply because a client changes their mind after a treatment has been completed.

However, if you believe that a service was not provided with reasonable care and skill, or that there is another legitimate issue with the treatment, please contact us so we can review the matter.

Where appropriate, we will consider a correction first, partial refund or full refund in accordance with your statutory rights.

Nothing in this policy limits your legal rights if a service is faulty, not carried out with reasonable care and skill, or otherwise fails to meet applicable legal requirements.

Cancellations by the Business

If we need to cancel your appointment and cannot offer a suitable alternative, any deposit or advance payment refundable under applicable law will be returned.

We will contact you as soon as reasonably possible to arrange a refund or discuss rescheduling.

 Refund Processing

Approved refunds will be returned using the original payment method wherever possible.

Please allow a reasonable processing period for the refund to appear in your account, depending on your payment provider.

How to Request a Refund

To request a refund, please contact us using the details below and include:

• Your full name.

• Your appointment date and treatment.

• Your booking reference, if applicable.

• The reason for your request.

Contact: [Insert business email or booking contact]

We aim to review all refund requests fairly and respond as soon as reasonably possible.

Your Consumer Rights

This policy is subject to applicable UK consumer protection legislation. Nothing in this policy excludes or restricts any legal rights that cannot lawfully be excluded or restricted.

By booking an appointment, you acknowledge that you have been given the opportunity to read this policy before completing your booking.

Thank you for choosing [Business Name] and for respecting our time, services and booking procedures.